Shipping: We ship via UPS and must have a complete street address (no PO Boxes) and zip code. Shipping charges to continental US addresses are 8% of order regardless of size, number of boxes, or weight. Minimum shipping charge is $5. Shipping of export, expedited, and other orders outside of the continental US will be billed at cost.
Artwork: We request camera ready art and will resize it appropriately, or will follow your instructions, if given. We have a large selection of clipart. If what you need is not available, we have a state-of-the-art art department that can create just about anything. Use additional paper to sketch your designs and layouts. You can also email us your artwork at:customerservice@americancabin.com
Proofs: Digital proofs are faxed/emailed within 24 hours. One change can be made to proof, thereafter each change will be $10.00. Your order will not be put into the production schedule until the final signed proof is received.
Production Time: Normal production is 5 working days from receipt of signed paper proof approval. We’re quite proud of our performance in providing quality work on time. NOTE: Actual product color may vary slightly from catalog due to photography and catalog printing variations.
Disclaimer: Factory reserves the right to change product specifications or venders.
Rush Service: Rush service is available at no extra charge. All rush orders must ship overnight to ensure you meet your deadline. Call our customer service representatives for availability of rush service. Our hours are 8:30 a.m. until 5:00 p.m. EST. Monday through Friday, phone at 1-800-932-9933. Let us help you!
Returns: We will gladly exchange any defective product or errors on our part within 30 days, but otherwise cannot accept returns of imprinted items.
Damage Claims: Product ships F.O.B. from factory. We are not responsible for breakage or damage in transit. Should damage occur, you must save all boxes and packing material as well as broken items for possible inspection by the carrier on you premises. Without the box and packaging material, claims will be automatically denied. Call our customer service representatives and they will assist you in filing a claim.
Un-Printed: Un-printed items are available at 10% off the imprint price of product you are ordering. Return of unimprinted items will only be accepted if packages are unopened, and will be subject to a restocking fee of 25%. All freight will be the responsibility of the customer.
Trade Marks: Customer assumes liability for all trademarks and licensing, and holds American Cabin Supply ® harmless from all claims and costs arising from items printed for the customer. Any trademarks photographed in this catalog are for illustration purposes only, and are not for sale or endorsements by their respective owners.
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